The ISSO work effortlessly to deliver the highest levels of customer service 

 

Duties & Responsibilities:  

• Greeting and communicating effectively and courteously with clients and delivering outstanding customer care 
• Providing help and guidance to clients based upon a solid understanding of our company’s products and our wide range of services 
• Regularly achieving your set Key Performance Indicators (KPI’s) and working with the sales team to drive positive company results 
• Keeping accurate records of discussions and correspondence with customers by using the company’s Customer Relationship Manager (CRM) system and assisting team members with their diary management 
• Demonstrating a commitment to improving your own customer service skills on an ongoing basis and a willingness to develop your career 

 

Experience & Education Requirements  

• The ideal applicant should be friendly, patient, able to work in a fast-paced environment and as part of a team 
• They should also be attentive to detail, capable of accurate record-keeping, ability to work to deadlines, able to prioritise, be a critical thinker and problem-solver with good listening skills 
• Applicants must be fluent in English and Maltese 
• Applicants must be available to work on a roster basis between Monday and Friday 8.30- 18.30 and Saturday from 09:00 till 13:00 totalling, 40 hours per week 

 

Skills Requirements  

• Be highly organised 
• Have excellent communication and interpersonal skills 
• Fluent in both Maltese and English; written and verbal